Healthcare delivery NOW

Methodist Family Health Centers, part of Methodist Medical Group and affiliate of Methodist Health System, has announced the launch of an online diagnosis and treatment service that enables patients to receive convenient access to care by connecting them virtually with trusted Methodist Family Health Center providers.

The service, Methodist NOW, is powered by Zipnosis, a virtual care company that enables health systems to provide virtual care services. The goal of these is to meet the needs of patients while improving access to care and maximising clinical capacity.

Healthcare delivery is facilitated by the service through evidence-based online interviews paired with real-time chat functionality that enables patients and providers to exchange messages when additional information is needed for a diagnosis.

“Our mission at Methodist Medical Group is to exceed our patients’ expectations for expanded access through a transformation of care delivery that includes integrated urgent care, extended hours and same-day appointments, and now virtual care,” said Dr George Williams, president of Methodist Medical Group and senior vice president of Methodist Health System. “We believe expanding access and reducing barriers to high-value, ambulatory care will not only improve consumer experience, but also long-term health and wellness for our patients and community.”

Once they have logged on to Methodist NOW, patients complete a brief online interview that involves entering their symptoms and health history information. A Methodist Family Health Center provider will then review the interview results and respond with a diagnosis and treatment plan. Prescriptions will be sent to the customer’s preferred pharmacy for pick-up and the service can be accessed at any time of day.